Are the knowledge of the four fear zones (dormant, hesitant, childhood or panic) and the seven steps intervention method the holy grail of fear intervention? No! We are dealing with human beings here. One thing that is true about relationship among humans is that it's always dynamic. There is no one size fits all solution when interacting with someone facing his/her fear.
It only means that we have to be highly observant and flexible in our approach. Our senses need to pick up nuances in a person's body posture, gaze, breathing, tonality, words and movement to tell which zone the person is in. At the same time, we need to be flexible enough to move to, or skip any steps.
Do you have other tips that have worked for you? Please do share them in the comments below.